Innovating via Customer Experience with the Latest Robot Technology

LUMA Hotel Times Square

With only a bit over two years since its launch, LUMA Hotel Times Square is innovating via technology as well as customer experience with services that may seem small but make a huge difference in the traveler’s life. From a daily complimentary sangria to various offerings both in wellness as well as dining and entertainment, the traveler’s well-being is taken seriously. From a technology perspective, LUMA aims to use technological innovations wherever possible to help increase productivity for both the staff as well as traveler. They have launched the latest robot technology, nicknamed: Alina. The robot uses advanced technology to fulfill and deliver guest requests directly to their guestroom.

From a “well-being” perspective – which involves dining, entertainment and culture – LUMA Hotel Times Square is excited to announce the expansion of its “Glow Concierge” program, which aims to help guests shine, inspiring them to make the most of their stay in New York City without comprising their needs. Whether it’s trying a new workout, preparing for an event, or indulging with an in-room spa treatment, LUMA’s Glow Concierge will keep guests glowing long after their stay.

From a “well-being” perspective – which involves dining, entertainment and culture – LUMA Hotel Times Square is excited to announce the expansion of its “Glow Concierge” program, which aims to help guests shine, inspiring them to make the most of their stay in New York City without comprising their needs. Whether it’s trying a new workout, preparing for an event, or indulging with an in-room spa treatment, LUMA’s Glow Concierge will keep guests glowing long after their stay.

At NYFW, LUMA Hotel Times Square partnered with Fashinnovation by hosting two of their key speakers – Carry Somers: Founder, Fashion Revolution and Elizabeth Segran: Senior Writer, Fast Company. Both gave incredible reviews of the property as well as their overall stay. NYFW – being a time where everyone is crazed and the schedules can get overwhelming – knowing you can depend on a hotel that will replenish and re-energize you during your stay is KEY!

ABOUT:

LUMA Hotel Times Square is a newly-built property located on 41 st  Street between Broadway and Avenue of the Americas in the heart of New York City. Bright, innovative and inviting, LUMA shines a light on the best of modern hospitality and illuminates guests with dynamic energy and an independent spirit. Designed by New York architect Peter Poon, the hotel boasts 130 well-appointed guest rooms with floor-to-ceiling windows for enjoying natural light and taking in views of Manhattan.  Reflecting the ambition and allure of the city, the hotel is ideally situated amongst developing tech firms, and international fashion houses, as well as steps away from New York City landmarks and attractions. LUMA’s ground floor houses the restaurant, Ortzi, taking its name from the Basque word for sky and inspired by the region’s great tradition of tapas. For more details or to book, please visit: www.lumahotels.com.

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